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Delivery

POSTAGE & DELIVERY

Shipping Cost

Your Postage costs will vary according to the weight and selected method of delivery. The Greg Chappell Cricket Centre works closely with Australia Post to provide the most cost effective and accurate postage prices. If a combination of items goes above the capped weight (32kg Standard, 22kg Express, 20kg International) you will be contacted by our Customer Service team and quoted a price.

For all ground equipment and other marked items, you will be contacted by our Customer Service team for a freight cost. Please see product descriptions for more information.

DOMESTIC STANDARD POST PRICE GUIDE

0kg – 500g

$7.95

500g – 1kg

$9.95

1kg – 3kg

$11.95

3kg – 5kg

$13.95

5kg – 10kg

$17.95

10kg – 15kg

$21.95

15kg – 22kg

$25.95

22kg – 32kg

$29.95

 

DOMESTIC EXPRESS POST PRICE GUIDE

0kg – 500g

$11.95

500g – 1kg

$13.95

1kg – 3kg

$17.95

3kg – 5kg

$21.95

5kg – 10kg

$41.95

10kg – 15kg

$69.95

15kg – 22kg

$97.95

22kg +

QUOTE REQ.

 

Once my order ships, how long will delivery take?

In order to get your purchase to you in the quickest time possible, we use some of Australia’s largest freight providers such as Australia Post and Toll, plus many more. To estimate delivery times to your area, please refer to the table below.

Shipping Delivery Times

Delivery Location

Estimated Delivery Times*

Melbourne, Sydney, Adelaide

1-4 business days after dispatch

Brisbane, Canberra, Geelong, Newcastle

2-5 business days after dispatch

Perth, Hobart, Darwin

3-7 business days after dispatch

Non Metro - VIC, NSW, SA

3-7 business days after dispatch

Non Metro - WA, TAS, QLD

4-10 business days after dispatch

Far North WA, Far North QLD and NT

7-14 business days after dispatch

 

*Note: Delivery times are as provided by our carriers and are estimates only. Delays may occur during peak periods, and due to factors outside the carriers control.

International Order Price and Delivery

Please see the chart below to confirm delivery times and prices. If you are unsure on what your charge will be please emailenquire@cricketcentre.com.au to receive an accurate price. 

New Zealand

Asia Pacific

USA/Canada

United Kingdom

Rest of World

Delivery
3-5 Working Days

Delivery
3-5 Working Days

Delivery
4-7 Working Days

Delivery
5-10 Working Days

Delivery
5-10 Working Days

Up to 1kg - $18.95

Up to 1kg - $34.00

Up to 1kg - $36.50

Up to 1kg - $45.00

Up to 1kg - $48.00

Per extra kg - $3.85

Per extra kg - $11.75

Per extra kg - $13.00

Per extra kg - $13.85

Per extra kg - $14.00

 

PLEASE NOTE: This information is accurate from the time these items leave the cricket centre. Not from the time your order is placed.

ATTENTION: The GCCC takes no responsibility for Taxes, Duty and Customs charges that may be incurred upon arrival of your order at destination country. Please be aware that these additional charges may apply to your order.

 

PRODUCT WEIGHT GUIDE 

This is a guide to give you an indication on your postage charge. The weights can vary from each manufacturer on some goods. If you would like a more accurate total, please call us on 1800 469 928. Weights are shown for individual items not as a combined total.

BAT/SMALL PERSONAL BAG/SHOES

1.8KG

PADS/KEEPING PADS/1 DOZ. BALLS

2.5KG

LARGE PERSONAL BAG/FULL SET OF STUMPS

3.5KG

TROUSERS /SHIRT /THIGH PADS / BATTING GLOVES / KEEPING GLOVES

0.5KG

HELMET

1.2KG

HATS /GRIPS / TAPE/INNERS /SUNGLASSES /GROIN PROTECTORS

0.25KG

BAT STICKERS

0.05KG

 

Please see the Australia post Express network to find out whether your area is included:

http://auspost.com.au/parcels-mail/delivery-areas.html?ilink=mm-delivery-areas-1

 

Delivery Times & Order Delays

Please note: All orders placed before 1pm will be dispatched the same day!

The Greg Chappell Cricket Centre will process your order within 1 business day of your payment being processed.  However, your order may be delayed for the following reasons:

  • Stock availability
  • Store Hours/Closures
  • Incorrect Address provided
  • Postal Delays E.g. Bad weather
  • Payment has not been accepted (Check for confirmation email)
  • Personal details may need to be confirmed for fraud prevention
  • Your order may be coming from different locations and could be under different delivery times.

Standard Post times:

Within 5 Working Days for Eastern States & 7-10 Working days for other regions of Australia.

Express Post times:

Major capital cities 1 working day in all states, Tasmania and NT 1-3 Working days, Country/Regional Areas in other states 1-3 Working Days.

If you are still unsure as to why your order may have been delayed please send through any questions to: enquire@cricketcentre.com.au

 

Standard Post times:

Within 5 Working Days for Eastern States & 7-10 Working days for other regions of Australia.

 

Express Post times:

Major capital cities 1 working day in all states, Tasmania and NT 1-3 Working days, Country/Regional Areas in other states 1-3 Working Days.

If you are still unsure as to why your order may have been delayed please send through any questions to: enquire@cricketcentre.com.au

 

Split Deliveries

The Greg Chappell Cricket Centre will always attempt to deliver your goods from a single location, however, we may need to source goods from multiple locations to finalise the order and have it delivered in the most time efficient manner. Your goods may arrive on different days and possibly via different carriers.

PLEASE NOTE: Your postage charge will NOT be effected by a split delivery.

 

Track My Order

If you have provided a correct and current email address, you will receive your tracking information via email once it has been dispatched. If you have not received your tracking information, check your junk folder before contacting us at: enquire@cricketcentre.com.au with your order number in the subject field.

If you have your tracking number; click this link to get an update: https://auspost.com.au/parcels-mail/track.html#/track

 

Further Information

If you are unable to find what you are looking for please click here.

Furthermore you may also want to email us – enquire@cricketcentre.com.au or call us on – 1800 469 928

 

SportsMart

Shipping options available

We currently only offer standard parcel service through Australia Post for standard products and a Road Express service for Bulky items through carefully screened courier service.

We are looking to add alternative delivery options shortly including In Store Pickup.

 

Shipping for standard products

Shipping for standard products is a flat $10 per order. Whether you order 1 or 10, the total shipment cost of standard products on one order for delivery anywhere in Australia will be $10 total.

Standard products are shipped via Australia Post. All products are required to be signed for at the delivery destination. If no-one is there, Australia Post will not leave products unattended- they will leave a card for you to take for collection at the nearest post office.

To track the parcel, you can go to the Australia Post website and track the item by the tracking number sent to you.

Please note that tracking only currently starts when the products gets to your local post office.

Delivery times vary around Australia. Orders will be dispatched within 2 - 3 business days* from Sportsmart here in Melbourne. For expected delivery times, please check Australia Posts delivery schedule.

If you have any queries regard the delivery of standard products please contact our online customer service team on (03) 9091 5024 or via email at online@sportsmart.com.au

*During busy promotional and sale periods dispatch may be delayed due to an increased volume of orders. Expected dispatch during these periods is 3 – 5 business days.

 

Shipping for bulky products

Bulky products are shipped using 3rd party courier services around Australia. Due to the large nature of the products, the cost of delivery of these items varies based upon the type of product and your delivery areas. We unfortunately cannot offer Bulky goods delivery all around Australia at this stage.

The Bulky goods delivery service you receive is a standard curbside delivery by one person. Due to OHS regulations, you may be required to assist the driver in unloading the item and the delivery service does not include delivery in to your house. If you require delivery into your house or upstairs- please contact our online customer service us to see if this is an option in your area. Please note- As this is not a standard service it may take us a little bit of time to get back to you to confirm that this is possible.

Bulky products are big. Please note the dimensions of the product to verify that the product can fit through all doorways and spaces it is required to before purchasing it. If you are unsure about the product dimensions please contact us. It is your responsibility to check this.

Please let us know if there will be any problem in accessing your property by road. Steep, narrow, low clearance or anything else that makes it difficult for a large heavy vehicle to get to your property.

We will do our best to work around poor access if advised. Please note that if special arrangements are required this may delay delivery estimates and extra charges may apply. We will contact you prior to shipping to authorise these charges.

Standard delivery is Monday - Friday during regular business hours. We are unable to specify delivery times or days however we will work with the courier to make delivery time as convenient as possible. If you are not home during delivery, the courier service will leave a card to contact them to arrange another delivery. If you miss the subsequent delivery, extra charges may apply. If you would like the courier service to leave the product at your house unattended, contact our customer service to complete an AUTHORITY TO LEAVE form.

If the item is damaged, short delivered or the carton is damaged, you must note this on the delivery note the courier ask you to sign and delete Delivered in Good Condition. A signature without this is your acceptance that you received everything in good condition. You must contact us within 2 business days if the delivery is short or damaged so we can rectify this for you.

 

Purchasing multiple items

For standard products, you are charged a flat $10 per delivery.

For bulky products, you are charged a specified shipping rate for each item.

If you order a bulky AND a standard product, you will be charged $10 for the standard product + the bulky shipping rate for that item.