Kooka Players Grip
Warranty Terms & Conditions
Sturdy Sports supports all genuine warranties. We endeavour to provide standard warranty in accordance with the Australian Competition & Consumer Commission. We always strive to process the warranty claims within reasonable time frame that might include the assessment by the manufacturer at times depending on case to case.
Please see below the Warranty Period for the gears where warranty period commences from the date of purchase.
Cricket Bat – Comes with standard 12 months warranty for the manufacturer’s fault and does not cover the customer fault. Please see below for Bat Warranty details & Process
Protective gears – Split seams/stitching are covered under warranty and the warranty period is 3 months. Wear & Tear including broken strap buckles are not included in Warranty under any circumstances
Shipping Cost at Sturdy Sports depends on the kind of postage selected, order value, weight and dimensions of the item and the area of delivery. Majority of the time Sturdy Sports use Australia Post & Sendle for postage. Sendle order can be tracked on our website and you can track Australia Post orders here https://auspost.com.au/mypost/track/#/search
Sturdy Sports has tried to make the domestic postage costs very simple and easy to understand to make your shopping experience comfortable and cost effective. The standard postage cost simply depends on Order Value for Domestic orders according to the table below:Standard Domestic Postage Australia wide*
|Order Value||Postage Cost|
|Up to $199.99||FLAT $9.99*|
|$200 and above||FREE*|
EXPRESS Domestic Postage Australia Wide (1-3 business days)*
We charge Flat $25.99* per item for Express Domestic Postage to major cities all across Australia.
*Excludes the postage for bulk orders, bulky items like Oversize Kit bags, Cricket Nets, Stumps, etc. *The above charges do not apply to extreme regional areas, regional areas of Western Australia & Northern Territory and far off areas or country side areas. In this case, once you have placed the order, we will contact you for any additional cost for the kind of postage you have selected. You may also contact us before placing an order if you have any queries regarding postage.
*Due to limited service, the delivery time frames also vary for extreme regional areas, regional areas of Western Australia & Northern Territory and far off areas or country side areas.
You can also check Australia post website for Domestic & Express Post Guidelines and the delivery time frames.
In case of change of mind, we have 30 Day refund policy. Please see below for the Terms & Conditions for 30 Day Refund Policy.
We strongly advise you to check the item thoroughly for any defects or faults at the time of purchase. Returns won’t be accepted for defects noticed once you have left the store.
Online 30 Day Refund Policy
We always check the goods before dispatch. Although all efforts are made to avoid any errors, though rarely, mistakes can happen. We strongly advise you to thoroughly check the goods when you receive them and in a rare case where the goods you ordered are damaged, defective or incorrect, we advise you to contact us immediately within 48 hours of receiving the goods. You can contact us via Facebook page or write to us at firstname.lastname@example.org and our friendly resolution staff will assist you. Returns won’t be accepted for defects or faults reported after 48hrs of receiving the goods.
For your Peace of Mind we do provide Returns for Change of Mind whether it is an Online or In store purchase. Please see below the terms & conditions for Returns.
Terms & Conditions for Returns
Cricket Bat Preparation
With purchase of every English Willow bat from Sturdy Sports you receive up to $150 worth of stuff for Free including:
- 15000+ Machine Knocking
- Full length Bat Cover
- Reduced Match Ready Service price if you choose one
Bat Knocking Service
Bat Knocking is one of the very essential and significant process in preparing the bat. It plays an important role to increase the longevity of the bat and get the optimum performance in a short span of time. We knock the bats with the latest Hi-tech machines ensuring that toe, edges and blade of the bat are knocked thoroughly. We provide more than 15,000 knocks to every new bat and No further knocking is required after our knocking service.
Match Ready Service
We also provide Match Ready service that includes oiling, sanding, buffing & applying face protection sheet along with side edges on bats and applying wax on the back of the bat. All these processes help to reduce facial marks & cracks by 75 – 90%, provide protection & improves longevity of the bats as they are expensive.
Please Note: Match Ready service is a significant step. The bat has to undergo manual process (handling, oiling, sanding, etc). We take utmost care in the process but the bat might still get some superficial marks. In no way, this will effect the performance or life of the bat.